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The KPS Life Customer Experience

A completely personalized customer experience with every interaction.

Pharmaceutical Clinical Trial Outsourcing

When KPS Life was founded in 2006, we had a vision. A vision to change the way Phase 1 through Phase IV pharmaceutical clinical trials were executed for Sponsors.

Nearly 20 years later, our Functional Service Provider (FSP) model has proven itself in the marketplace to be a highly effective, alternative strategy to the traditional Full Service Organization (FSO) model.

Unmatched in the industry, our FSP model is well-known for its speed, responsiveness, clinical excellence, cost efficiencies, and ability to consistently produce top-quality outcomes that lead to FDA approvals.

In addition to the reputation KPS Life has earned over the years for clinical and procedural expertise, it is the customer experience we provide our Sponsors’ that truly sets us apart.

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The KPS Life Customer Experience – Unique Differentiators

If we had to summarize the KPS Life customer experience into two words, true partnership would come to mind. A completely personalized customer experience is the goal of every interaction with us.

As no two pharmaceutical clinical trials are alike, neither should their execution be. Here are the customer experience differentiators that KPS Life brings to every clinical trial project we manage.

Communication is a foundational pillar of trust. From complete access to our executive team, to regularly scheduled meetings with KPS Life’s dedicated Clinical Monitoring Managers, our Sponsor partners are kept fully informed about the status and progress of their project at every stage along the way.

The KPS Life team takes the time to fully understand the requirements, challenges, and goals of each clinical trial we manage, so our Sponsors’ unique objectives can be successfully met.

Once a clinical trial has started, we continue to look for ways to proactively anticipate our Sponsors’ specific needs, so appropriate action can be taken to meet them.

While the objective of KPS Life’s Functional Service Provider (FSP) is to relieve our Sponsor partners from the administrative and managerial burdens associated with a clinical trial, they still retain 100% visibility and approval of all aspects of their project.

From the final say in the selection of Clinical Research Associates (CRAs), to other critical decisions needing to be made during the life of a project, our Sponsors remain fully informed, and maintain complete control.

Successfully executed pharmaceutical clinical trials that led to FDA approvals are complex, and contain many facets that must harmoniously work together towards a common goal.

Since 2006, KPS Life’s Functional Service Provider (FSP) has supported the world’s best clinical experts to achieve favorable outcomes for our Sponsors’ projects. However, clinical, and managerial excellence is only a part of the KPS Life story.

We believe that the customer experience our partners have with us is just as important. Let us show you how KPS Life combines the best of clinical trial expertise with the building of long-term relationships focused solely on our Sponsors’ exact needs.

“KPS Life is customer focused, they provide resources that meet or exceed the requirements, and they are a true partner that is willing to work alongside us as we advance our pipeline.”

Rosalie Filling

Vice President, R&D Operations, Endo Pharmaceuticals Inc.